{"id":2947,"date":"2024-12-21T20:33:32","date_gmt":"2024-12-21T20:33:32","guid":{"rendered":"https:\/\/hodoomy.com\/?page_id=2947"},"modified":"2026-06-15T13:56:34","modified_gmt":"2026-06-15T10:56:34","slug":"exchange-or-refund-request","status":"publish","type":"page","link":"https:\/\/hodoomy.com\/ar\/exchange-or-refund-request\/","title":{"rendered":"Exchange or Refund request"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2947\" class=\"elementor elementor-2947\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-253a606 e-flex e-con-boxed e-con e-parent\" data-id=\"253a606\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f90e728 elementor-widget elementor-widget-heading\" data-id=\"f90e728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchange or Refund request<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c99707 e-flex e-con-boxed e-con e-parent\" data-id=\"5c99707\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e0081f elementor-widget elementor-widget-text-editor\" data-id=\"0e0081f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Free shipping &#8211; Free exchange &#8211; Free refund<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-945f99a elementor-widget elementor-widget-text-editor\" data-id=\"945f99a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"qMYqUG_convSearchResultHighlightRoot\"><div class=\"\" data-turn-id-container=\"request-6a2f0fe1-015c-83ea-aecb-223a78e158c2-0\" data-is-intersecting=\"true\"><section class=\"text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-6a2f0fe1-015c-83ea-aecb-223a78e158c2-0\" data-turn-id-container=\"request-6a2f0fe1-015c-83ea-aecb-223a78e158c2-0\" data-testid=\"conversation-turn-14\" data-scroll-anchor=\"false\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" data-conversation-screenshot-content=\"\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"335c65c5-801a-4225-8af1-171bbb349a77\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\"><p data-start=\"29\" data-end=\"79\">At Hodoomy, we want you to love what you wear \ud83e\udd0d<\/p><p data-start=\"81\" data-end=\"175\">That\u2019s why we offer easy exchanges and returns within <strong data-start=\"135\" data-end=\"146\">14 days<\/strong> from receiving your order.<\/p><h3 data-section-id=\"1h7cu2z\" data-start=\"177\" data-end=\"210\">Exchange &amp; Return Conditions:<\/h3><ul data-start=\"211\" data-end=\"486\"><li data-section-id=\"eisyzb\" data-start=\"211\" data-end=\"277\">Items must be unused, unwashed, and in their original condition.<\/li><li data-section-id=\"ehozgc\" data-start=\"278\" data-end=\"332\">Exchanges are available for size or product changes.<\/li><li data-section-id=\"1n5zcfq\" data-start=\"333\" data-end=\"400\">Returns are accepted in case of defects or issues with the order.<\/li><li data-section-id=\"1w8otkq\" data-start=\"401\" data-end=\"486\">Shipping fees may apply for exchanges or returns unless the issue is from our side.<\/li><\/ul><h3 data-section-id=\"1nb6tra\" data-start=\"488\" data-end=\"507\">How to Request:<\/h3><p data-start=\"570\" data-end=\"634\" data-is-last-node=\"\" data-is-only-node=\"\">Our team will help you through the process quickly and smoothly.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54bc830 elementor-widget elementor-widget-text-editor\" data-id=\"54bc830\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Here you can submit your exchange or refund request and we will process it within 48 hours max.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69a3881 e-flex e-con-boxed e-con e-parent\" data-id=\"69a3881\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d90be2e elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"d90be2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2947\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"d90be2e\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Exchange or Refund request - hodoomy.com\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"2947\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-Request elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-Request\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRequest Type\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[Request]\" id=\"form-field-Request\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Exchange\">Exchange<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Refund\">Refund<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_name]\" id=\"form-field-field_name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" value=\"name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-Telephone elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-Telephone\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelephone no.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[Telephone]\" id=\"form-field-Telephone\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Telephone no.\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_email]\" id=\"form-field-field_email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_order elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_order\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOrder no.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_order]\" id=\"form-field-field_order\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Order no.\" required=\"required\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tReason of request\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Reason of request\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8d3273 e-flex e-con-boxed e-con e-parent\" data-id=\"c8d3273\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d48241 elementor-widget elementor-widget-text-editor\" data-id=\"2d48241\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Policy Section for Website<\/strong><\/p><p><strong>Privacy Policy<\/strong><\/p><p>We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.<\/p><p><strong>Information We Collect:<\/strong><\/p><ul><li>Personal details provided by you (e.g., name, email, address).<\/li><li>Usage data (e.g., IP address, browser type, pages visited).<\/li><\/ul><p><strong>How We Use Your Information:<\/strong><\/p><ul><li>To provide and improve our services.<\/li><li>To communicate with you regarding updates, promotions, or inquiries.<\/li><li>To ensure site security and monitor performance.<\/li><\/ul><p><strong>Data Security:<\/strong><\/p><p>We implement robust measures to secure your data against unauthorized access. However, no method of transmission or storage is 100% secure.<\/p><p><strong>Your Rights:<\/strong><\/p><p>You have the right to access, update, or delete your personal information. Contact us at [info@180eg.com] for assistance.<\/p><p><strong>Terms of Service<\/strong><\/p><p>By using our website, you agree to comply with the following terms and conditions:<\/p><p><strong>Usage Guidelines:<\/strong><\/p><ul><li>You must be at least [13] years old to use our services.<\/li><li>Do not engage in unlawful, abusive, or harmful activities on our platform.<\/li><\/ul><p><strong>Limitation of Liability:<\/strong><\/p><p>We are not responsible for any damages resulting from the use or inability to use our website or services.<\/p><p><strong>Modifications:<\/strong><\/p><p>We reserve the right to update these terms at any time. Continued use of the website signifies acceptance of the updated terms.<\/p><p><strong>Refund\/Return Policy<\/strong><\/p><p>We aim to ensure customer satisfaction. Please review our refund and return procedures below:<\/p><p><strong>Eligibility for Refund\/Return:<\/strong><\/p><ul><li>Items must be returned within [14] days of purchase.<\/li><li>Products must be unused and in their original packaging.<\/li><\/ul><p><strong>Refund Process:<\/strong><\/p><ul><li>Contact our support team at [info@180eg.com]<\/li><li>Provide proof of purchase and reason for the return.<\/li><li>Refunds will be processed within [14] business days upon approval.<\/li><\/ul><p><strong>Exceptions:<\/strong><\/p><ul><li>Refunds may be denied if the product is damaged or shows signs of use.<\/li><\/ul><p><strong>Shipping Policy<\/strong><\/p><p>We strive to deliver your orders promptly and efficiently. Below are our shipping terms:<\/p><p><strong>Shipping Times:<\/strong><\/p><ul><li>Standard shipping: [1 day].<\/li><li>Expedited shipping: [1-3 days].<\/li><\/ul><p><strong>Shipping Charges:<\/strong><\/p><ul><li>Free shipping on orders with provided promo codes<\/li><li>Flat rate shipping for orders without promo codes<\/li><\/ul><p><strong>Order Tracking:<\/strong><\/p><p>You will receive a tracking number once your order is shipped. Use this number to monitor your package&#8217;s progress.<\/p><p><strong>Delays and Issues:<\/strong><\/p><p>We are not responsible for delays caused by unforeseen circumstances or courier issues. Please contact us at [info@180eg.com] for assistance.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Exchange or Refund request Free shipping &#8211; Free exchange &#8211; Free refund At Hodoomy, we want you to love what you wear \ud83e\udd0d That\u2019s why we offer easy exchanges and returns within 14 days from receiving your order. Exchange &amp; Return Conditions: Items must be unused, unwashed, and in their original condition. 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